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FAQ

Questions ???

What are your delivery rates?

We have two options when you go to checkout:

  1. Click & Collect – Collection from our shop in Alcester is free and available 1 hour after checkout. You will be able to choose your desired day. Collection is available Monday-Saturday from 9:15am-4:45pm 
  2. Local Delivery – If you live within a 10 minute drive of our shop in Alcester we will deliver to your door within 2 days if the items are in stock. This costs £2.75 or it is free with an order over £50. We will in most cases aim to deliver on the same day, but cannot guarantee this during busier periods 

What are your returns terms and conditions?

We hope that you are always happy with your item(s), however if it isn't what you were expecting then you must bring the unused/unopened item back to the shop with your receipt within 28 days.

For Raw purchases, we can only accept returns for 24 hours after purchase, or 48 hours if purchased on a Saturday. 

 

What if I can’t find the item I need, or I can find it but it is out of stock?

We get regular deliveries from our wholesalers every Tuesday, Wednesday & Friday so it is often quick and easy to get out of stock items back in for you. Contact us to let us know what it is you need and we will make sure to get it in for you.

If we do not currently stock what you are looking for contact us and we will do our best to source it for you.  

 

Are dogs welcome in the shop?

Dogs and well behaved humans are always welcome to visit us in the shop!

 

Do you sell any animals?

We don’t sell any animals in the shop or online. If you are looking to add a pet to your family we would always suggest a lot of research and using responsible breeders. Rescues are also a brilliant option for many families. We can recommend the Dog’s Trust, Wythall Animal Sanctuary & Redditch Cat Rescue.

www.supportadoptionforpets.co.uk is a website that can locate animal rescue centres in your area